RoadScout’s Mobile Tracker
Quick-Start Guide.
About Mobile Tracker
RoadScout’s Mobile Tracker application is a service that allows business owners, supervisors, and dispatchers to see the location of employee’s mobile phone on an interactive web-based map.
Registering for Service
Getting started is easy. You can actually be online and tracking your mobile workforce within minutes. To get started, simply register at: www.roadscout.com
Getting Started
After registering, you will receive an email, verifying
your registration information.
your registration information.
To start:
3. The first time you log in, you will see a Privacy
Consent page. After reading the terms, select the
checkbox and click I agree to indicate privacy
consent for all devices on your account.
Consent page. After reading the terms, select the
checkbox and click I agree to indicate privacy
consent for all devices on your account.
4. The default screen when you log in is the
Dashboard management console. From here,
you can manage your mobile workforce with
the following features: Locate, track, message,
breadcrumb, and much more.
Dashboard management console. From here,
you can manage your mobile workforce with
the following features: Locate, track, message,
breadcrumb, and much more.
Tip: Don’t forget to bookmark your Dashboard web page for easy access.
Creating Groups
Organize your employees by job, location, or specialty
with our Grouping feature.
1) Click on Dashboard.
2) Click on Groups.
3) Then click on the Create Group Create Group link
4) Name the Group, then click Create.
2) Click on Groups.
3) Then click on the Create Group Create Group link
4) Name the Group, then click Create.
Adding Users
1) Click on Dashboard.
2) Click on Groups.
3) Then click on the Add User link
4) Fill in the Users information in the pop-up window.
2) Click on Groups.
3) Then click on the Add User link
4) Fill in the Users information in the pop-up window.
To add an Employee to a Group:
5) Checkmark the appropriate Group(s) that apply to that employee, then click Add.Locating Employees
Locate employees individually or by group.
To located an individual employee:
1) Click on Dashboard tab.
2) Select the Users tab.
3) Checkmark the employee(s) you’d like to locate and they will appear on the map
to the right.
1) Click on Dashboard tab.
2) Select the Users tab.
3) Checkmark the employee(s) you’d like to locate and they will appear on the map
to the right.
Tip: You can also choose to view only Active or Inactive users by clicking
on the filter; or search for an employee by typing a name in the Search
box at the top.
on the filter; or search for an employee by typing a name in the Search
box at the top.
To locate a group of employees:
1) Click on Dashboard tab.
2) Select the Users tab.
3) Checkmark each Group you’d like to locate.
1) Click on Dashboard tab.
2) Select the Users tab.
3) Checkmark each Group you’d like to locate.
Troubleshooting Tip:
You may not be able to locate an employee when their mobile phone is:
You may not be able to locate an employee when their mobile phone is:
- Out of the coverage area
- Not powered on
- In use for a voice call or a data session
Hot-Tracking Devices
This feature allows you to “follow” an employee.
To Hot-Track an employee:
1) Click on Dashboard tab.
2) Select the Users tab.
3) From the list, click on the employee’s name. A drop-down list will appear. Click
on Hot Track and the map will zoom in and track that employee until you cancel.
1) Click on Dashboard tab.
2) Select the Users tab.
3) From the list, click on the employee’s name. A drop-down list will appear. Click
on Hot Track and the map will zoom in and track that employee until you cancel.
Troubleshooting Tip: Hot-tracking function can only be enabled when
user is “Active” (logged-in to the system).
user is “Active” (logged-in to the system).
Breadcrumbing Users
This feature allows you to view a time-stamped
historic trail for an employee.
historic trail for an employee.
To Breadcrumb an employee:
1) Click on Dashboard tab.
2) Select the Users tab.
3) From the list, click on the employee’s name and a drop-down list will appear.
Click on Breadcrumb.
4) Select the time-frame you would like to view, then click OK. A breadcrumb trail
will appear on the map. You can click each point to see the location, speed, and
time stamp.
1) Click on Dashboard tab.
2) Select the Users tab.
3) From the list, click on the employee’s name and a drop-down list will appear.
Click on Breadcrumb.
4) Select the time-frame you would like to view, then click OK. A breadcrumb trail
will appear on the map. You can click each point to see the location, speed, and
time stamp.
Using Messaging
To read messages:
1) Click on Messages tab.
2) Select the Inbox tab.
3) In the left pane, you can filter and search your messages or all messages in the
system. The right window displays all messages.
1) Click on Messages tab.
2) Select the Inbox tab.
3) In the left pane, you can filter and search your messages or all messages in the
system. The right window displays all messages.
To reply to a message:
1) Within the Inbox, select the message you’d like to reply to and click on the
Actions drop-down button.
2) Select Reply or Reply All.
3) Type your response in the body and click Send.
1) Within the Inbox, select the message you’d like to reply to and click on the
Actions drop-down button.
2) Select Reply or Reply All.
3) Type your response in the body and click Send.
To compose a message:
1) Click on the Messages tab.
2) Select the Compose tab.
3) Type in the name of the employee(s) you wish to send the message to OR click on
the To button and select names from the list.
4) Type your message and then click Send.
1) Click on the Messages tab.
2) Select the Compose tab.
3) Type in the name of the employee(s) you wish to send the message to OR click on
the To button and select names from the list.
4) Type your message and then click Send.
To view a list of sent messages:
1) Click on the Messages tab.
2) Select the Sent tab.
1) Click on the Messages tab.
2) Select the Sent tab.
Setting Alerts
Speeding, geofencing, idle, low-battery and more.
To view or edit alerts:
1) Click on the Settings tab.
2) Select the Alerts tab.
3) This screen displays all the Alerts you have created. Click on the Actions drop-
down button to View details, Edit, or Delete it.
1) Click on the Settings tab.
2) Select the Alerts tab.
3) This screen displays all the Alerts you have created. Click on the Actions drop-
down button to View details, Edit, or Delete it.
To create an alert:
1) Click on the Settings tab.
2) Select the Alerts tab.
3) Click on Create Alert link. Click on the This screen allows you to set Speed, Idle,
Geofence, Low-battery, and Low Signal Alerts.
4) Select the Alerts, then how you would prefer to be notified (ie: via the Messaging
system, or by email, or both.)
5) Finally, choose what User(s) or Group(s) these alerts apply to and click OK to save.
1) Click on the Settings tab.
2) Select the Alerts tab.
3) Click on Create Alert link. Click on the This screen allows you to set Speed, Idle,
Geofence, Low-battery, and Low Signal Alerts.
4) Select the Alerts, then how you would prefer to be notified (ie: via the Messaging
system, or by email, or both.)
5) Finally, choose what User(s) or Group(s) these alerts apply to and click OK to save.
Notifications
Alert notifications are handled within our Messaging system.
Alerts are displayed as a red badge icon ( 5 )
on the Messaging tab.
To view alerts:
1) Click on the Messaging tab.
2) Select the Alerts tab.(Alerts show up in the both the Messaging tab as an icon,
and in the Inbox (so you don’t have to leave the Dashboard view to read them).
3) You can view and delete Alerts from here.
1) Click on the Messaging tab.
2) Select the Alerts tab.(Alerts show up in the both the Messaging tab as an icon,
and in the Inbox (so you don’t have to leave the Dashboard view to read them).
3) You can view and delete Alerts from here.
Reports
Select from pre-set Reports or filter your own.
1) Click on the Reports tab.
2) Select an Employee or Group from the drop-down menu.
3) Select which report you would like to view.
2) Select an Employee or Group from the drop-down menu.
3) Select which report you would like to view.
Tip:Data is maintained for three months. You can export reports and
data in either CVS or PDF format at any time.
data in either CVS or PDF format at any time.
Setting Permissions
Role-based access controls are an integral part of the
RoadScout Mobile Tracker system.
RoadScout Mobile Tracker system.
To set permissions and access:
1) Click on the Settings tab.
2) Select the System tab.
3) Choose which employees or groups have access to the system and/or features.
1) Click on the Settings tab.
2) Select the System tab.
3) Choose which employees or groups have access to the system and/or features.
Tip:The default permission for access to the Dashboard management
console is provided to your company’s Administrator only -- this is
typically the individual who registered for RoadScout Mobile Tracker service.
console is provided to your company’s Administrator only -- this is
typically the individual who registered for RoadScout Mobile Tracker service.
We appreciate all feedback -- good or bad. That’s why we’ve conveniently located Feedback
buttons in both the web Dashboard and in our mobile application. This way you and your
employees can help us continually improve our service. Have an idea for a new feature?
We’d love to hear from you.
buttons in both the web Dashboard and in our mobile application. This way you and your
employees can help us continually improve our service. Have an idea for a new feature?
We’d love to hear from you.
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